Deliveries & Returns


Delivery Costs

All products are sent by special recorded delivery and require a signature upon receipt.

UK Delivery cost for shoes is £7.00

European Delivery cost for shoes is £15.00 and requires a signature on arrival. You are responsible for any associated customs duties that may be applicable.

USA & Canada Delivery cost for shoes is £35.00 and requires a signature on arrival. You are responsible for any associated customs duties that may be applicable.

Rest of the world Delivery cost for shoes is £51.00 and requires a signature on arrival. You are responsible for any associated customs duties that may be applicable.


Customs Duties

Please note that recipients will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.

We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.


Dispatch

Our products are handmade and most items will take 2 -8 weeks to produce

We aim to post your order within 2 to 8 weeks after the order is placed but during busy time we may need 12 weeks. We can usually accomodate your request to make them a bit sooner if necessary, but please contact us first to confirm. Customers within the UK will receive their shoes through First Class Signed-for post via Royal Mail. Customers outside the UK will receive their packages through a courier service (DHL or Fed Ex) and a signature will be required upon delivery and a tracking number will be available upon request.


Returns and Exchanges

Our first priority is to provide our customers with their perfect pair of shoes for their wedding or other important event . We make every effort to ensure you are happy with your purchase.
All of our products are custom-made or made-to-order items. Since there is a great deal of time and expense invested in creating these products we cannot accept returns for a refund, but we will do what we can to overcome any problems you may have with your purchase.

We take every step possible to ensure we get the size right for you so that you will be happy with the fit. We will email you photos when the shoes are finished to get your approval before we post them. That way you can let us know if there are any changes to the design you want us to make before we send them out.